Keith Andrews’ new-look team strengthens customer focus
Keith Andrews has established three new sales manager roles to bolster its senior sales and customer experience team across leading Daimler truck brands FUSO, Mercedes-Benz and Freightliner.
The trio of new appointments has been made by Keith Andrews as the business strengthens its support for customers throughout the North Island.
The new structure is headed by GM Sales & Customer Experience Kathy Schluter, who joined Keith Andrews last year, having been part of the successful Fuso New Zealand team that took FUSO to number one in the truck market in 2021 and 2022.
Alisha Francis, Wes Gielink and Damien O’Hara are the three new recruits, who will report to Schluter and provide a level of customer support beyond the traditional service customers might expect.
“Keith Andrews is the leading commercial vehicle sales network in New Zealand and, as such, we have a responsibility to deliver on that status and reputation for those businesses who choose to partner with us,” said Schluter.
“This begins from the first point of contact with our sales team and continues through the quality and value of the relationship that develops thereafter.
“We have recruited a dynamic and well-rounded team of highly capable individuals with a balance of internal and external experience. Together, they bring an understanding of the great traditions upon which Keith Andrews is built and the fresh perspectives needed to test ourselves and to continually evolve in line with an ever-changing and dynamic industry.”
Francis moves from Fuso New Zealand, while Gielink has been promoted internally after nearly a decade with the company, and O’Hara joins with a wealth of external industry experience on his CV.
“These new roles, and the quality of the individuals within them, will reinforce our already highly dedicated team with a new level of support,” said Schluter. “This is all about being better for our customers and continuing to strengthen and improve the overall customer experience at Keith Andrews.”
Keith Andrews managing director Aaron Smith said: “We operate on the ethos that market share is borrowed and not owned. We appreciate that we are only as good or as successful as our last customer interaction. The more positive we can make that experience for the customer, the better partner we will be for their business. Those are the standards by which we measure ourselves and that is why we have invested in strengthening our team to deliver on that.”